Meet Our Executive Team
Our Executive Team leads with deep industry knowledge and a shared commitment to helping organizations navigate accreditation with clarity, confidence, and integrity.
SUSAN K. MOORE, MHSA, RN
President & CEO
Susan K. Moore founded Managed Healthcare Consulting, Inc. (MHR) in January 1991, where she continues to serve as President & CEO. Susan is a distinguished leader in the health insurance industry, where her firm specializes in preparing organizations for accreditation by the National Committee for Quality Assurance (NCQA) and Utilization Review Accreditation Commission (URAC). She began her career as a Registered Nurse (RN), working across inpatient settings and home healthcare. Susan transitioned to managed care, gaining the experience to qualify as an NCQA Surveyor in 1996. Susan’s values are of utmost importance, which she upholds as CEO and expects of her team, to the benefit of her clients and the members they serve.
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DIANE HOYE, MBA, BS, CPA
Product Development
Diane Hoye joined MHR in May 2025, bringing multi-disciplinary expertise across product management, product development, marketing, sales operations, strategy, and finance. Her career encompasses senior roles in both the healthcare and consumer industries, emphasizing the alignment of business objectives with actionable, market-driven solutions.
At MHR, Diane focuses on expanding the company's reach and enhancing client value. She develops products, sales, and marketing strategies that align with operations and collaborates with technology platforms to improve workflows and processes, driving scalable growth and a superior client experience.
She holds an MBA from Boston University, where she concentrated in Finance, and a BS in Accounting from Seton Hall University, both of which she earned with honors. Diane is a CPA and also holds certifications in Web Design and Pragmatic Marketing.
“There is no finish line.” – Nike slogan
(applicable to quality improvement)Â
BRIANNA FOUNTAIN, MHA, MHR Team Player Award Winner 2025
Executive Assistant
Brianna Fountain is a detail-oriented and resourceful Executive Assistant supporting the President & CEO of Managed Healthcare Resources (MHR). Brianna joined MHR in May 2025 and is responsible for streamlining high-level administrative functions, optimizing workflows, and serving as a trusted gatekeeper and project coordinator. She manages scheduling, correspondence, internal communications, and cross-functional follow-up, ensuring the CEO’s time and priorities are aligned for maximum impact.
A proud veteran, Brianna served as a First Lieutenant in the Missouri Army National Guard, overseeing unit-wide health services administration, coordinating personnel and supplies to support leadership, and advising on necessary resources to meet soldiers’ needs.
Brianna holds a Master’s in Health Administration (MHA) from A.T. Still University in Missouri, where she has contributed to federally funded initiatives and grant writing.
Tin - Marie Christine Dacanay
Virtual Assistant
Tin has over 15 years of experience in the BPO industry, supporting different programs, and she recently stepped into the world of virtual assisting. She helps small business owners and entrepreneurs with email management, data encoding, calendar organization, research, and customer support, keeping everything running smoothly so they can focus on growing their business.
She's proactive, detail-oriented, flexible, and friendly. She likes to stay on top of things and make sure nothing slips through the cracks—keeping things organized so clients don’t have to worry.
Outside of work, she enjoys reading, solving puzzles and brain games, and keeping up with news, movies, and TV shows.
FUN FACT
• She is a fur mom to eight dogs and one cat.
• She loves zombie movies and TV shows.
• She loves collecting pens and stationeries.
Carol Dorsey
Marketing Assistant
Carol Dorsey serves as the Marketing Assistant for Managed Healthcare Resources (MHR), where she supports the team’s outreach, content development, and client engagement efforts. With a strong background in administrative support, digital marketing, and business operations, Carol plays a key role in ensuring MHR’s messaging is clear, consistent, and aligned with the needs of healthcare organizations navigating accreditation.
Known for her attention to detail and proactive approach, Carol helps bring MHR’s expertise to life through social media, email campaigns, and resource development. She works closely with the team to translate complex accreditation topics into practical, accessible insights for clients.
With over two decades of experience supporting businesses and entrepreneurs, Carol brings both strategic thinking and hands-on execution to her role—helping MHR stay connected, responsive, and valuable to the organizations it serves.
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