Susan Moore

Susan is the founder and president of MHR

Susan started Managed Healthcare Resources, Inc. in 1990 and is based out of of Michigan. Susan had just left the managed care environment as a Director of Operations and wanted to leave corporate life for more flexibility as she navigated her third pregnancy and full-time executive master’s program. She originally focused on regulatory and accreditation requirements, and later focused on NCQA and URAC accreditation.

As President and CEO, Susan has full responsibility and authority for everything that occurs within the company. She manages all operations within the company, including client acquisition, presentation development, finances, post-survey client satisfaction, periodic touch base calls with clients, interview and initial onboarding of new consultants, oversight of new consultant training, and oversight of consultants. 

From 1990 until 2013, Susan worked as a solopreneur in performing all work by herself while regularly engaging with other NCQA surveyor consultants to conduct work that required more than one person to handle. With the national NCQA surveys and work across the country with other consulting assignments, Susan’s work became more national in scope.

In 1996 she became an NCQA surveyor. When the Affordable Care Act was enacted and many organizations new to accreditation chose to pursue NCQA accreditation instead of URAC, and the demand was so great, she ceased keeping current on URAC standards and focused solely on assisting organizations in meeting NCQA requirements. She has incrementally added consultants to the group to meet market demands. 

In 2013, the Affordable Care Act was enacted and required URAC or NCQA accreditation for organizations that wished to service Marketplace members. When 85% of all plans who did not have accreditation chose NCQA over URAC, current clients provided word of mouth references for Susan, who then had more work than she could physically handle. At the same time, a former client staff member contacted Susan to get into consulting so she could have more control over her scheduling but did not know how to start. This opportunity became the first of adding several consultants to the team. Susan had gained considerable knowledge of consulting over the years and could impart this to new consultants. Additionally, she had written many proposals, had the networks and contacts, along with the systems to support the consultants. This dynamic of those who wanted to become consultants but did not have the contacts nor the support for how to consult matched up with MHR who had many clients, had 25 years of consulting experience and expertise but needed more consultants to provide services.

Susan holds a MHSA from the University of Michigan, a Bachelors of Science from Bob Jones University and her RN diploma from Henry Ford Hospital

Susan resides in Michigan with her husband and when she is not working she enjoys spending time with her children and grandchildren. 

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