Susan K. Moore MHSA, RN
Founder and President of Managed Healthcare Resources
Susan K. Moore, RN, founded Managed Healthcare Resources (MHR), Inc. in 1991 and continues to serve as President and CEO. For more than three decades, she has helped organizations understand accreditation requirements, identify what needs attention, and prepare for NCQA and URAC accreditation.
Susan began her career as a Registered Nurse, working in inpatient and home healthcare settings before moving into managed care. She became an NCQA Surveyor in 1996 and served in that role through 2025. That experience, combined with decades of accreditation consulting, gives her a practical understanding of both the standards and the operational realities organizations face when preparing for accreditation.
“Quality is everyone's responsibility.” – W. Edwards Deming
Accreditation Experience Grounded in Operations
Susan's approach to accreditation was shaped long before she became a consultant.
Her early career included establishing an acute hemodialysis unit and serving as Director of Quality and Compliance in home health. In managed care, she developed and directed a nurse call center and later served as Director of Operations, with responsibility for claims, quality, and utilization management.
That hands-on experience continues to influence how Susan and the MHR team work with clients today. Accreditation is not treated as a paperwork exercise. The goal is to help organizations understand how standards connect to day-to-day operations, where gaps may exist, and what needs to happen to move forward.
Building MHR Since 1991
Susan founded MHR to help organizations navigate accreditation with practical guidance, strong standards knowledge, and a commitment to quality.
Under her leadership, MHR has developed long-standing client relationships, including partnerships spanning more than 25 years. Susan has personally worked with more than 50 organizations nationwide and has built a consulting team that shares her commitment to transparency, integrity, collaboration, and continuous improvement.
MHR consultants bring deep experience with NCQA and URAC accreditation, helping organizations prepare for accreditation, address gaps, and sustain readiness throughout the accreditation cycle.
Sharing Accreditation Knowledge
Susan believes accreditation expertise should be shared.
Throughout her career, she has spoken on accreditation, healthcare disparities, case management, and quality improvement. She also mentors MHR consultants and works to ensure the experience gained through decades of accreditation work continues to benefit MHR clients.
Her philosophy is straightforward: quality should be reflected in the way an organization actually operates, not simply in what is prepared for an accreditation review or survey.
“Quality is the best business plan.” – John Lasseter
Education and Professional Background
Susan holds a Master of Health Services Administration (MHSA) from the University of Michigan and a Bachelor of Science in Nursing from Bob Jones University.
She lives in Michigan and enjoys spending time with her children, their families, and grandchildren, gardening, and supporting her church's ministries alongside her husband.
In July 2022, Susan was featured on the Grow Your Independent Consulting Business podcast with Melisa Liberman, where she discussed her experience building and leading an independent consulting business.
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