If our organization is experienced with NCQA and has consistently scored high, why should we purchase MHR’s TTTs?
Past survey scores may not predict future survey scores. Much can happen in the years between a First Survey and a Renewal Survey, such as NCQA Standards change, NCQA Surveyors differ in their approach to assessment, internal staff along with their assignments change, staff knowledge may lack or is variable due to experience, and new staff joining the team, are some reasons to stay current in all TTT.
MHR maintains its TTTs with the current year's standards and incorporates insights from years of experience guiding clients in preparing for their NCQA Survey.
If I purchased a template based on the 2024 standards, will I get a new one that includes the 2025 standards?
Yes. A complimentary template will be sent with changes to the 2025 standards.
How often will you update each tool?
MHR reviews and updates TTT annually or as needed when NCQA issues corrections, clarifications, and policy changes or new standards are released.
The estimated time to release our updates is the following quarter, depending upon the extent of NCQA’s changes.
What discounts are available for clients or when purchasing multiple items?
Client prices are 20% off the full price of all tools, templates, and training.
Bundle pricing is available for multiple standards sets. Please refer to Tools & Templates.Â
Suite pricing is available when purchasing all tools and templates for either the Population Health Management (PHM) standards or Delegation.
If I purchase a training session, is that per person or for the whole organization?
Training prices are per organization and allow unlimited attendees. Client prices are 20% off the full price for each training session.
Please note that although we would love to train your delegates so they are on the same page and hear the same information, our services, intellectual property, and licensing agreement are with you, not with your delegates.
Please refer your delegates to [email protected] if they are interested in MHR’s Training. We’d love to help them be successful, too!
How do I schedule training once I purchase a session?
An MHR Consultant or Assistant will contact you to schedule your training. For MHR’s Training sessions, registration with a work email is required.
Can I return a tool or template to MHR after I purchase and receive it?
No, items may not be returned or refunded. All sales are final. We recommend that you discuss your needs with an MHR Consultant before making a purchase. They can provide a brief preview of part of the document so you can see what is included.
Can we purchase MHR consultation services without using MHR’s proprietary tools?
Yes. Consultation services may be contracted for without MHR’s tools. However, we can assure you that your documents will not only look better but also include all requirements as long as the organization’s content is sufficient.
How is payment made for purchases?
For MHR clients, a separate invoice is sent upon purchasing templates, tools, and training. Once a purchase is approved by the organization, templates and tools will be sent, and training may be scheduled.
For MHR non-clients, an invoice is sent upon purchasing templates, tools, and training. Once payment is received, templates and tools will be sent, and training may be scheduled.
Once I purchase a tool or template, am I permitted to share it across my organization
Tools and templates may be shared across the entity purchasing the items. Items may not be shared externally or with delegates unless specifically stated in the tool or template's Instructions. The MHR copyright must remain on the document so readers know that MHR owns the intellectual property and do not violate copyright laws.
Can an enterprise (multiple entities, subsidiaries, states, etc.) purchase one template and share it?
Yes, if the entities are under your current contract for consultation with MHR.
May I share my items electronically with my delegates?
No, MHR proprietary items may not be shared with delegates unless specifically stated in the tool or template’s Instructions.
May we edit the tools and templates to meet our organization’s specific needs?
Yes; however, MHR cannot ensure the accuracy of your edits, such as modifying formulas, omitting sections, or calculating if standards were Met or Not Met.
Who may I email or speak with if I need assistance or advice on what TTT to purchase?
