Meet Our Consultants

Our diverse team has worked with many organizations and staff that are new to accreditation. We support you through the entire complex process. Our non-judgmental flexible approach takes you from where you are to where you need to be, using the vast experience of our seasoned team who trains staff on the standards to promote independence.

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Experience Matters

Susan and her team have worked with over 70 organizations, many with multiple survey cycles. 

Cindy Allen-Fedor is a Registered Nurse with over 30 years’ experience, having worked in health plan administration, and consulting. Cindy has been an NCQA Nurse Surveyor since 1996 and has trained/presented on delegation and credentialing. Cindy’s areas of expertise are quality improvement, complex case management, case management for long-term services and support, population health, credentialing, and delegation.  Cindy joined Managed Healthcare Resources in 2017 as a Healthcare Consultant.


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Deborah Warren is a Registered Nurse with over 40 years of healthcare experience, including 25 years in managed care. She successfully oversaw the attainment of NCQA Health Plan and Managed Behavioral Healthcare Organization (MBHO) Accreditations across multiple reporting entities. Her expertise includes managed care evaluation, quality management, accreditation compliance, management structure, and utilization management. Debbie joined Managed Healthcare Resources in 2019 as a Healthcare Consultant. 

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Dena Reeves is a Registered Nurse with more than 28 years’ experience of which 22 years were concentrated in case management and utilization management. For over 10 years, Dena helped guide organizations preparing for NCQA Health Plan and Case Management Accreditations. Her areas of expertise include:  case management, utilization management, population health management, and quality improvement. Dena joined Managed Healthcare Resources in 2022 as a Healthcare Consultant.


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Jean Lockington is a Registered Nurse with over 30 years’ experience working in managed care. She has been an NCQA Surveyor since 2009. Her expertise is in quality improvement, new business development, accreditation preparation, Patient-Centered Medical Home, and assessment of documents for the Special Needs Plans Model of Care. Jean joined Managed Healthcare Resources in 2016 as a Healthcare Consultant.

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Kelsi Baird has more than 10 years’ experience in accreditation, network management, and consumer experience, all with a focus on the healthcare industry.  Kelsi worked at two large managed care organizations where she was a project lead and trainer on accreditation. Kelsi’s expertise is in guiding organizations in resolving complex issues.  Kelsi joined Managed Healthcare Resources in 2022 as a Healthcare Consultant.

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Kimberly Carpenter Petit’s career began in sales, consulting, and operations at a medical device company then transitioned to a national health plan with broad responsibilities for quality management, credentialing, delegation, accreditation, HEDIS, and regulatory compliance.  During this time, she gained expertise in NCQA accreditation and became an NCQA Surveyor in 2009. Kimberly joined Managed Healthcare Resources in 2017 as a Healthcare Consultant. 

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Monique Fields has nearly ten years’ experience working with health plans and MBHOs in achieving NCQA Accreditation. Her areas of expertise include quality improvement, physician and hospital directories, behavioral health utilization management programs, file reviews, member and provider communications, and delegation oversight. Monique began working as an NCQA Administrative Surveyor in 2022. Monique joined Managed Healthcare Resources in 2022 as a Healthcare Consultant.

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Sheila Petras is a Registered Nurse with over 25 years’ experience in health care quality and with NCQA standards.  She has successfully led a quality management department and implemented quality improvement programs, including NCQA and URAC accreditation. She became an NCQA Administrative Surveyor in 2013. Sheila joined Managed Healthcare Resources in 2017 as a Healthcare Consultant. 




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Sonia Frazier has over 20 years’ experience within healthcare including as Director at a large Medicaid plan, consultant and as Manager/Senior Accreditation Manager at the National Committee for Quality Assurance (NCQA). She has been an NCQA Surveyor since 2012.  Her expertise is in guiding organizations through NCQA Accreditation and Certification preparation and supporting corporate clients and complex organizations. Sonia joined Managed Healthcare Resources in 2019 as a Healthcare Consultant.

 

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Tina Morton is a Registered Nurse with over 25 years’ experience within healthcare including senior roles in quality management. Tina’s expertise is in behavioral health, quality management, case management, and utilization management. She has been an NCQA Administrative Surveyor since 2013. Tina joined Managed Healthcare Resources in 2018 as a Healthcare Consultant.




 

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Get in Contact with Us. 

We'd love to connect with you to see how a partnership can help your organization successful complete the NCQA accreditation process.