From Susan

Finding the Sweet Spot Between What You Need and What We Do Best

Kevin Stirtz once said, “Know what your customers want most and what your company does best. Focus on where those two meet.” That quote perfectly captures where MHR is headed next.

Back in April, I shared the exciting news about our upcoming Staff Augmentation service. We’re getting closer to launch, and our goal is to grow this offering over time. During our most recent complimentary webinar, I also announced that MHR will be expanding into URAC consulting services, building on our strong foundation in NCQA. Let’s take a closer look at both.

Staff Augmentation That Works When You Need It Most

It’s a familiar story: A key team member leaves, and along with them goes valuable knowledge. You’re left trying to meet tight deadlines, manage look-back periods, and prepare for scheduled surveys, without the proper support. Whether you’re trying to write reports, conduct analyses, or audit files, the pressure can be overwhelming.

The good news is, you already know what you need, and we’re the consulting firm that does it best. We’ve stepped into these situations many times and helped clients stay on track. Now, with our Staff Augmentation service, we’re scaling our ability to support more clients, with access to experienced professionals who can make an immediate impact.

Hiring for NCQA Accreditation? You’re Not Alone.

Hiring for NCQA roles isn’t always straightforward. Maybe you’ve searched long and hard for the right candidate and eventually hired someone who wasn’t just what you wanted, but you were desperate and willing to try to make it work. Maybe you’ve promoted someone internally based on their potential, only to find the match wasn’t quite right. There is so much loss of momentum, missed deadlines, knowledge deficits, and so much more when the wrong person is in the Accreditation role. You need a goodness of fit.

If any of that sounds familiar, I strongly encourage you to watch the recording of our most recent complimentary webinar from June 12, 2025. In the session, I walk through why a comprehensive approach to Accreditation hiring is essential, and why you shouldn’t cut corners or base hiring decisions solely on personality. I like data-driven processes and tend to be risk-averse. The wrong person in a pivotal role can wreak havoc on your Accreditation. I always say that if you want to gamble, go to Vegas. Gambling on getting the right person without some proven methods is highly risky. After ten years of working on hiring, I’ve finally found a proven method for getting the right person in the right seat. Visit our Events page to watch the recording and download our helpful resource on DISC Assessment.

We’re Back to URAC Consulting—And Stronger Than Ever

When I launched MHR in 1991, I was consulting on both NCQA and URAC. Over time, I focused on NCQA to better manage the demands of work, travel, and raising a young family.

Now, 34 years later, we’re returning to URAC—because that’s what our clients want most. They’re looking for a trusted partner who can expertly guide them through both NCQA and URAC with efficiency and excellence. Having two consulting firms to divide up the work of two Accreditations can waste money on teaching both about your organization. That's why I originally added URAC to NCQA preparation: to save the client money, given that we already knew their organization. You need an integrated approach. That’s exactly what MHR delivers.

MHR: Your Trusted Accreditation Consulting Partner

If you are unfamiliar or new to MHR and would like to discuss how we differ from other NCQA consulting firms, please:

• Review our website. We’ve received unsolicited comments from those looking for a consulting firm that we have the most comprehensive site to show what and how we do business. That’s our transparency and our detailed approach in a nutshell.
• Reach out and schedule a Discovery Call for future consulting services
• Review our Blogs and share with staff and leadership. We will start providing monthly blogs on URAC in July.
• Go to our Events page and listen to our past webinars
• Visit our Products page for training, tools, and templates to purchase
• Follow us on LinkedIn: my LinkedIn page and MHR’s Company page to keep up with our news
• Send questions to [email protected]

 Be sure to register for MHR’s next client-only Triennial Update 2025 scheduled on July 24, 2025, at 2 p.m. ET. A single $400 fee covers all attendees from the same organization.