ME Tools and Templates
Member Experience standards relate to the rights and responsibilities of members, their ability to receive accurate information, interact with health plan representatives, voice complaints, and submit appeals.
ME 3 Bundle
ME 3 MHR Marketing Information Guide
ME 3C Data Methodology and Collection Guide
ME 5C Pharmacy Benefit Information Quality and Accuracy Analysis Template
ME 5C Data Methodology and Collection Guide
ME 6C & D Health Plan Services Accuracy and Quality Analysis Template
ME 6C-D Data Methodology and Collection Guide
ME 6C - Web and 6D - Email Audit Tool - Example
ME 7C & D Member Experience (Non-BH) Analysis Template
ME 7C-F Data Methodology and Collection Guide
ME 7E & F Member Experience (BH) Analysis Template
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